Privacy and Cookies Policy
1. Data Controller
The Data Controller for personal data processed through this website and in connection with enquiries, reservations and stays is:
Tardivo Giuseppe
Private host and owner of the accommodation known as Mala Silex Apartments
Address: Piazza Cavour 17, 37018, Malcesine (VR), Italy
Email: info@malasilex.com
2. Personal data we collect
Depending on how you use the website and our services, we may process the following categories of personal data.
Contact information
When you contact us by email or through the website form, we may collect:
your name;
your email address;
any other information included in your message.
Booking and stay information
When you request or complete a reservation, we may collect:
name and surname;
email address and telephone number;
arrival and departure dates;
number and details of guests;
chosen apartment;
booking preferences and special requests;
billing information;
payment status and transaction references;
information needed to manage your stay.
Payment-card information may be processed directly by Smoobu.com. Mala Silex Apartments does not receive or retain complete payment-card details.
Guest registration information
Before or during check-in, we may collect identification and guest details required by Italian law. This may include:
name and surname;
date and place of birth;
nationality;
type and number of identity document;
arrival and departure information.
Accommodation providers in Italy are required to communicate guest details to the competent public-security authority through the Alloggiati Web system.
Technical and website information
When you visit the website, limited technical information may be processed automatically, including:
IP address;
browser and device type;
date and time of access;
requested pages;
technical logs necessary for security and website operation;
cookie preferences.
3. Why we process personal data
PurposeLegal basisRetentionResponding to enquiries and requestsTaking steps at your request before a possible booking and our legitimate interest in communicating with potential guestsNormally up to 12 months after the last communication, unless further retention is necessaryProcessing and managing reservationsSteps taken before entering into a contract and performance of the accommodation contractFor the duration of the booking and afterward for the period needed to handle claims and fulfil legal obligationsManaging check-in, the stay, payments and guest supportPerformance of the accommodation contractFor the duration of the stay and for any subsequent period required for administrative or legal purposesGuest registration, accounting, taxation and other statutory obligationsCompliance with legal obligationsFor the period required by applicable lawPreventing misuse and ensuring website securityOur legitimate interest in protecting the website, our guests and our servicesFor as long as reasonably necessary for security and troubleshootingWebsite analytics, where enabledYour consentUntil consent is withdrawn or the relevant cookie expires
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
4. How bookings are processed
Our website uses Smoobu.com to display availability and manage reservations.
When you use the booking system, the provider may process personal data according to its own privacy policy.
Where payments are processed by Smoobu.com, payment information is transmitted directly to that provider. We may receive confirmation of the transaction, its amount and status, but not the complete payment-card information.
5. International data transfers
Some service providers may process personal data outside the European Economic Area.
Where this occurs, personal data will be transferred only where a valid legal mechanism applies, such as:
a European Commission adequacy decision;
approved standard contractual clauses;
another safeguard permitted under applicable data-protection law.
6. Cookies and similar technologies
Cookies are small files that may be stored on your device when you use a website.
Hostinger states that websites built with Hostinger Website Builder do not use cookies by default. Cookies may nevertheless be introduced through connected services such as analytics tools, booking systems, maps, videos or other integrations.
Necessary cookies
Necessary cookies support essential functions such as:
website operation and security;
managing your cookie preferences;
maintaining a booking or checkout session;
preventing technical errors or misuse.
These cookies do not require consent where they are strictly necessary to provide a service requested by the user.
Analytics cookies
Where analytics services are enabled, they may collect information about how visitors use the website, such as pages visited and approximate session information.
Analytics cookies will only be activated after the user has given consent, where consent is legally required.
Current analytics provider: Google Analytics.
Third-party content
Embedded content such as maps, videos or booking widgets may allow the relevant third party to receive technical information or place cookies.
7. Managing cookie preferences
Where the website uses non-essential cookies, visitors can accept, reject or customise them through the cookie banner.
Consent can be withdrawn or changed at any time through a permanent link in the website footer, such as:
8. Your data-protection rights
Subject to the conditions established by applicable law, you may ask us to:
confirm whether we process your personal data;
provide access to your personal data;
correct inaccurate or incomplete information;
delete personal data;
restrict how personal data is processed;
provide eligible data in a portable format;
object to processing based on legitimate interests;
withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Requests can be sent to:
9. Contact
For questions about this policy or the processing of personal data, contact:
Mala Silex Apartments
Piazza Cavour 17, 37018, Malcesine (VR), Italy
Email: info@malasilex.com